FAQ

FlexBookz is a comprehensive booking management system designed for hair salons, nail studios, spas and similar businesses. It includes a business dashboard to manage appointments, services, staff and customers, plus an embeddable booking widget for your website.

FlexBookz is perfect for beauty salons, hair salons, nail studios, spas, barbershops, massage therapists and any service business that needs appointment scheduling. It’s designed for businesses of any size, from solo practitioners to multi‑location chains.

Getting started is easy! Sign up for a free 30‑day trial, create your business account, add your services and staff, configure your opening hours, and then embed our booking widget on your website. A payment method is required to start your trial, but you won't be charged during the trial period.

FlexBookz is currently a web‑based application optimized for mobile browsers. You can access the full dashboard from any mobile device. Native iOS and Android apps are planned for a future release.

Yes! We offer a 30 free trial with full access to all features. A payment method is required to start your trial, but you won't be charged unless you continue after the trial period. You can cancel anytime during the trial without charges.

We offer three flexible plans: Flex Start at €15/month (perfect to get started with up to 500 appointments/month), Flex Pro at €29.99/month (our most popular plan with unlimited appointments), and Flex Enterprise available on request with custom pricing (for larger businesses with multiple locations and custom requirements). All plans include unlimited staff and come with a 30‑day free trial. Contact us for an Enterprise quote.

We accept iDEAL, all major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. For business customers we also offer invoicing with NET 30 terms.

Yes, you can cancel your subscription at any time from your account settings. When you cancel, you’ll retain access until the end of your current billing period. We do not charge cancellation fees.

Refunds are available for valid reasons only, such as service defects or technical issues. The Flex Pro package includes a 30‑day free trial period, giving you time to test all features before committing. If you need to request a refund, please contact our support team within 14 days of your first payment.

All invoices are available in your account settings under the ‘Billing’ section. You can view, download and print invoices for your records. Invoices are also emailed automatically to your billing contact after each payment.

Yes! We offer completely free migration services for all new customers switching from other booking providers. Our dedicated migration team will help transfer your customer data, appointment history, services, and staff information to FlexBookz. The migration process typically takes 24 hours depending on the amount of data. We support migrations from all major booking platforms including Square Appointments, Fresha, SimplePractice, and many others. Contact our support team to get started with your free migration.

Yes! We offer completely free setup assistance for all new customers. Our onboarding team will guide you through configuring your business, adding services and staff, setting up your booking widget, and getting your account ready to go. Whether you need help with initial configuration or ongoing support, contact us at hello@flexbookz.com and we'll set everything up for you at no additional cost.

Yes! FlexBookz supports businesses with multiple locations. You can manage multiple sites from a single account, each with its own staff, services and booking calendar. Customers can choose their preferred location when booking.

All our plans include unlimited staff members. Whether you’re on Flex Start, Flex Pro or Flex Enterprise, you can add as many staff as you need. Each staff member can have their own schedule, services and booking calendar.

Absolutely. The booking widget is fully customizable. You can tailor colors, fonts and layout to your brand, add your logo and adapt the booking flow to your business needs.

FlexBookz offers comprehensive reporting including booking trends, revenue analysis, staff performance, popular services, customer retention metrics and no‑show statistics. Export reports to PDF or CSV for further analysis.

Customers can book appointments via your website using our embedded widget or a direct booking link. They select a service, optionally choose a preferred staff member, pick an available time slot and enter their contact details. Both the customer and the business receive instant confirmation.

Adding the widget is simple. Just copy and paste a small code snippet into your website. The widget works with any platform including WordPress, Squarespace, Wix and custom HTML sites. We provide step‑by‑step instructions and support.

Yes, automated reminders are sent via email and SMS (if enabled). You can customize when reminders are sent (e.g. 24 hours and 2 hours before the appointment) and personalize the message content. This significantly reduces no‑shows.

Yes, you can configure cancellation policies including how far in advance customers can cancel or reschedule. You can also set different policies for specific services. The policy is shown to customers during booking.

Absolutely. Staff can block time slots for walk‑ins or quickly add walk‑in appointments from the dashboard. You can also convert time blocks into actual appointments when walk‑in customers arrive.

Yes! Every FlexBookz account comes with a unique public booking link that works completely independently. You can share this direct link anywhere - add it to your Instagram bio, post it on social media, send it directly to clients via WhatsApp or email, or use it in your marketing materials. Your customers can book appointments directly through this link without you needing a website. It's perfect for businesses that rely on social media or prefer a simple booking solution.

FlexBookz works on all modern browsers including Chrome, Firefox, Safari and Edge. The booking widget is compatible with browsers up to 5 years old. Mobile browsers are fully supported for both the dashboard and the widget.

Yes, we offer a RESTful API for business customers. The API lets you integrate FlexBookz with your existing systems, build custom applications and automate workflows. API documentation is available for developers.

Yes, you own your data and can export it at any time. Export customer lists, appointment history and reports in CSV or Excel format. We also provide a full data export option if you decide to leave FlexBookz.

FlexBookz integrates with popular tools including Google Calendar, payment processors (Stripe, Square), email marketing platforms (Mailchimp, SendGrid) and accounting software (QuickBooks). More integrations are added regularly.

We use industry‑standard encryption for all data in transit and at rest. Our servers are hosted in secure data centers with 24/7 monitoring. We conduct regular security audits and maintain SOC 2 compliance.

Yes, FlexBookz is fully GDPR compliant. We provide tools for data portability, right to erasure and consent management. Our privacy policy describes how we collect, use and protect personal data.

Your data is automatically backed up hourly with point‑in‑time recovery available for the last 30 days. Backups are stored across geographically distributed locations for redundancy.

Yes, FlexBookz provides role‑based access control. You can define different permission levels for staff, restricting access to sensitive information such as financial data or personal customer information based on their role.