How Certified Barber Managed to Attract 40% More Clients with FlexBookz

Introduction

Certified Barber is a busy barbershop in the heart of Emmen. Before the switch to FlexBookz, appointments came in through Instagram DMs and WhatsApp. That loose way of working resulted in little structure and frequent chaos. The owner realized something had to change when he was flooded with messages daily and lost control of his calendar.

The challenge

Scheduling appointments took a lot of time and was done manually. There was no central overview of appointments or customer data, which led to double bookings and missed appointments. This caused unnecessary stress and took away focus from the barbering craft and the customer experience.

Switching to FlexBookz

Certified Barber was recommended FlexBookz by a colleague. Implementation was quick and smooth; the system was up and running within a few days. The ease of use and clear interface were immediately apparent. FlexBookz solved double bookings and gave the owner back an overview and peace of mind in the calendar.

The result

After switching, Certified Barber's customer base grew by 40%. Customers can now book their appointments themselves 24/7, which greatly lowers the barrier to book. Automatic SMS and email reminders resulted in fewer no-shows and better customer retention. All of this led to more calm for the team, a clear calendar, and ultimately higher revenue.

Quote from the owner

"Since FlexBookz I no longer have to answer DMs all day. Everything is neatly in one system — and my calendar is fuller than ever."

Conclusion and call to action

FlexBookz contributed to more efficient working, better customer communication, and increased revenue for Certified Barber. Are you ready to say goodbye to manual scheduling via WhatsApp and Instagram? Try FlexBookz free for 30 days and experience the difference yourself.